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Terms and Conditions for InsiderRVA
Last Updated: March 21, 2026
Welcome to InsiderRVA (the "Website" or "Service"). These Terms of Service ("Terms") govern your use of the Website operated by InsiderRVA ("we," "our," or "us"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
1. Description of Service
InsiderRVA is a rental property information platform for Richmond, Virginia. We provide:
- Rental property listings and information
- Property reviews and ratings
- Neighborhood insights and guides
- Property search and filtering tools
- User accounts for saving properties and submitting reviews
- Community-contributed property information
2. Use of the Website
You may use the Website for personal, non-commercial purposes to search for rental properties and access related information. You agree not to:
- Use the Website for any unlawful or prohibited activities
- Attempt to gain unauthorized access to any portion of the Website
- Interfere with or disrupt the Website or servers
- Use automated tools to scrape or collect data from the Website
- Impersonate any person or entity
- Submit false, misleading, or fraudulent information
We reserve the right to terminate or suspend your access to the Website at any time without notice for violation of these Terms.
3. User Accounts
To access certain features, you may need to create an account. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
You must provide accurate and complete information when creating an account.
4. User-Generated Content
4.1 Property Reviews and Ratings
When you submit reviews, ratings, or comments about properties:
- You grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content
- You represent that your content is truthful and based on your actual experience
- You agree not to post defamatory, offensive, or inappropriate content
- We reserve the right to remove any content that violates these Terms
4.2 Property Submissions and Edits
When you submit property information or suggest edits:
- You represent that the information is accurate to the best of your knowledge
- We may review and verify submissions before publishing
- We reserve the right to modify or reject any submissions
- You grant us the right to use the information you provide
5. Data Accuracy and Disclaimers
5.1 Property Information
Property information on InsiderRVA is collected from various sources including property management companies, user submissions, and third-party APIs. We strive for accuracy but:
- Property details (pricing, availability, amenities) may be outdated
- We do not guarantee the accuracy, completeness, or timeliness of any information
- You should verify all information directly with property management companies
- We are not responsible for errors or omissions in property listings
5.2 Reviews and Ratings
Reviews and ratings reflect individual user experiences and opinions. We do not endorse or verify the accuracy of user-submitted reviews.
6. Third-Party Services and Links
Our Website uses third-party services including:
- Google Places API for property data and reviews
- Mapbox for mapping services
- Outscraper for review aggregation
- NextAuth for authentication
The Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party sites.
7. Newsletter and Communications
By subscribing to our newsletter, you consent to receive email updates about new features, property updates, and platform news. You may unsubscribe at any time by:
- Clicking the unsubscribe link in any email
- Contacting us at matt@insiderrva.com
8. User Data and Privacy
By using the Website, you consent to the collection and use of your personal data as outlined in our Privacy Policy, including:
- Account information (name, email)
- Property search and viewing history
- Saved properties and preferences
- Reviews and submissions
- Newsletter subscriptions
We use web cookies for analytics and to improve user experience.
9. Intellectual Property
All content on the Website, including text, graphics, logos, property data compilations, and software, is the property of InsiderRVA or its content suppliers and is protected by intellectual property laws. You may not:
- Reproduce, distribute, or create derivative works without permission
- Use our content for commercial purposes
- Remove copyright or proprietary notices
10. Prohibited Uses
You may not use the Website to:
- Violate any local, state, national, or international law
- Transmit any harmful or malicious code
- Collect or store personal data about other users
- Engage in any form of harassment or abuse
- Submit false property information or fraudulent reviews
- Use the service for any commercial property listing purposes
11. Account Termination
We may terminate or suspend your account and access to the Website immediately, without prior notice, for:
- Violation of these Terms
- Fraudulent, abusive, or illegal activity
- Extended periods of inactivity
- At our sole discretion for any reason
Upon termination, your right to use the Website will immediately cease.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
- THE WEBSITE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND
- WE ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- WE ARE NOT LIABLE FOR ANY DECISIONS MADE BASED ON INFORMATION FROM THE WEBSITE
- YOUR USE OF THE WEBSITE IS AT YOUR OWN RISK
- WE ARE NOT RESPONSIBLE FOR PROPERTY RENTAL TRANSACTIONS OR DISPUTES
Our total liability shall not exceed $100 or the amount you paid to us in the past 12 months, whichever is less.
13. Indemnification
You agree to indemnify and hold harmless InsiderRVA and its affiliates from any claims, damages, losses, liabilities, and expenses arising from:
- Your use of the Website
- Your violation of these Terms
- Your violation of any rights of another party
- Content you submit to the Website
14. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Virginia and the United States, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Richmond, Virginia.
15. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we will notify you by:
- Email (if you have an account)
- Posting a notice on the Website
- Updating the "Last Updated" date
Your continued use of the Website after changes constitutes acceptance of the new Terms.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and InsiderRVA regarding the use of the Website.
18. Contact Information
If you have any questions about these Terms, please contact us at:
Email: matt@insiderrva.com
Website: https://insiderrva.com